Need help logging in?

If you haven’t received an email with your verification code, check the following:

• Have you typed your email address correctly?
• Have you looked in your junk folder?
• Does your email client have a spam filter? Add the nib.co.nz domain to your safelist to make sure emails from us can get through.
• If you’re using a work email, does your IT department use a security software to hold or monitor emails?
• Are you having issues receiving other emails? This could indicate a problem or delay with your email provider

If you’re unable to log in after entering the verification code you received, check the following:

• Have you typed your code correctly?
• Is the code valid? Your verification code expires after 15 minutes, so you’ll need to start again and get a new code if you’ve waited longer than 15 minutes to enter the first one.
• Did you close the page or hit the back button? Do not close the verification page or go back.
• Is your browser blocking cookies? If you see the error message “Something went wrong while trying to authenticate you”, check that your browser is not blocking cookies, and that you’re not in private mode or incognito. You may also need to clear your browsing data.

As a member listed on a policy, you can have your own access to log in, view your cover and usage, change your contact details as well as submit pre-approvals and claims.

Your web browser or system settings could be impacting your ability to log in to your member account via the website. If you are having issues, try the following:

1. Use a different browser (for example, Chrome, Firefox or Microsoft Edge)
2. Make sure you're using the latest version of your browser
3. Check that Javascript is enabled
4. Check your browser has cookies turned on

The privacy and security of our members is our top priority, and we continue to invest in new technology to ensure greater protection of our member data. The use of One Time Passwords (verification codes) to access your member account is a simpler and more secure way for our members to login and access their policy information.